SHIPPING POLICY
At Stockik, we are committed to processing and shipping your Pokémon card orders safely and efficiently. Please review the information below regarding our shipping process.
ORDER PROCESSING
- Orders are typically processed within 1–3 business days after payment is successfully received.
- Orders are not normally processed or shipped on weekends or public holidays.
- During sales, holidays, or periods of high order volume, processing may take longer than usual.
- Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
SHIPPING TIMES
- Standard shipping typically takes 5–10 business days after your order has been processed.
- Delivery times are estimates and may vary depending on your location, shipping carrier, weather, customs, and other circumstances beyond our control.
- International orders may require additional time due to customs clearance and local delivery procedures.
SHIPPING COSTS
Shipping charges are calculated and displayed at checkout based on your delivery address, order size, and selected shipping method.
TRACKING
When tracking is available, tracking information will be provided by email after your order has been shipped.
Please allow some time for tracking information to become active after the package has been handed over to the shipping carrier.
DELIVERY DELAYS
Stockik is not responsible for delays caused by shipping carriers, customs processing, weather conditions, incorrect delivery information, or other circumstances beyond our control.
If your tracking information has not updated for an extended period or your package appears to be delayed, please contact us at admin@stockikllc.shop and we will assist you as much as possible.
INCORRECT SHIPPING INFORMATION
Please make sure your shipping address is accurate and complete before placing your order.
If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to resend the order.
LOST OR DAMAGED PACKAGES
If your package arrives damaged, please contact us as soon as possible at admin@stockikllc.shop with your order number and clear photos of the package and the products received.
If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier. You may also contact us so we can help investigate the issue.
INTERNATIONAL ORDERS
International customers may be responsible for customs duties, import taxes, or other fees imposed by their country. These charges are not controlled by Stockik and are generally the responsibility of the customer.
CONTACT US
If you have any questions about our Shipping Policy or your order, please contact us at:
Stockik
Email: admin@stockikllc.shop
