At Stockik, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund subject to the conditions below.
RETURNS
- Return requests must be submitted within 30 days of receiving your order.
- Items must be returned unused, unopened, and in their original packaging and condition.
- For Pokémon cards, booster boxes, packs, collections, and other sealed products, the item must remain factory sealed to be eligible for a return.
- We cannot accept returns for products that have been opened, used, damaged, or altered after delivery, unless the item arrived damaged or defective.
- To request a return, please contact us at admin@stockikllc.shop with your order number and the reason for the return.
- Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
- We recommend using a tracked shipping service when returning an item, as Stockik cannot be responsible for returns lost during transit.
REFUNDS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
- Approved refunds will be issued to the original payment method.
- Please allow 2–7 business days for the refund to appear in your account, depending on your payment provider.
- Original shipping charges are generally non-refundable unless the return is due to an error on our part, a damaged item, or an incorrect product being sent.
- If an item arrives damaged, defective, or incorrect, please contact us as soon as possible at admin@stockikllc.shop with your order details and clear photos of the item and packaging so we can assist you.
NON-RETURNABLE ITEMS
The following items may not be eligible for return:
- Opened or unsealed Pokémon card products
- Products showing signs of use or damage caused after delivery
- Items returned without prior approval
- Products that are missing original packaging or components
If you have any questions regarding returns or refunds, please contact us at admin@stockikllc.shop. We are happy to review your request and help find the best possible solution.
